Touching the back wall of the Apple store

> We were fascinated with the Apple store in the mall because it was essentially an interactive luxury goods store where they'd let you actually grasp all the luxury goods with your teenager hands.

The secret being, of course, that they're not actually luxury goods. Like many things at the mall, it's a high-margin doodad sold to people in the proverbial impulse aisle of life. Dippin' Dots, knock-off watches, Build-A-Bear workshop - all in same vein of "looks expensive but is cheap to make" no different from the iPod.

I think the American shopping mall is one of the things that helped me contextualize Apple's brand identity. Apple does good marking in isolation or on a screen, SF Pro looks very stunning and the Apple logo is chic and simple. But so is the Cartier logo. And the Rolex storefront. Or any of the other genuinely valuable things sold at malls. It's the marketing that people respond to, not the value of a good.

I largely agree with you, but I think one of Apple’s secret sauces (and they aren’t the only one) is that while their products are to some marketed as luxury items, they are in fact coupled with extremely high utility which is a somewhat new concept, in my view.

The iPhone or your equivalent Android device truly is one of the most useful inventions humanity has ever created, especially for the era that we currently exist in.

Smartphone hardware is almost completely useless because of the software. At this point it's pretty obvious that the potential (but unrealizable) utility is just more of the luxury illusion they're selling.

In my pocket, I have a wallet, timer, alarm clock, calculator, telephone, atlas, directory, camera, stock broker, flashlight, tape measure, television, music collection, encyclopedia, transit time table, library, notepad, and translator. How are these utilities an illusion?

The few among those things that even reliably function are covered in ads and defects to the degree that you're better off without them.

The illusion is that you're getting a computer and not a collection of knickknacks and appliances.