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306 points jameshh | 1 comments | | HN request time: 0.001s | source
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EngineeringStuf ◴[] No.44410698[source]
I've worked on a variety of large UK government systems for the past ten years.

This blog encapsulates the problem of writing government services/software, which often results in strange outcomes.

Writing software for government is essentially the codification of centuries worth of Acts of Parliament.

Now imagine building the HMPO passport system, and then some underlying Law/Act is changed or repealed etc.

Now someone has to find and change everything that the Law/Act affected in all systems.

Now consider that the government frequently outsources this work to expensive consultancies who are motivated to elongate contracts and extract maximum value from the client... And ideally become entrenched.

All whilst building systems of varying quality and inflexibility so that the next time that a Law/Act is changed then this whole process repeats.

There is no central decision making authority to wrangle this problem (there used to be Spend Controls), which is why Government services delivery is so expensive.

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thrance ◴[] No.44411742[source]
I recently renewed my passport in France. There is a new-ish platform here for every document one might want to obtain. I had one form to complete online, that was rather easy to follow. I then had to go to the office once to finish the process. That took only 10 minutes and then the passport was delivered. As painless as can be, I believe.

Whatever the situation is in the UK, it is not hopeless. The government needs to stop being afraid of hiring actual employees and bring all development in-house.

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1. moomin ◴[] No.44411766[source]
There was a group of people under the gov.uk banner who were actually really good. But a challenge is that if you employ someone, you need to fit them into your grade structure. And decent programmers earn “Senior Civil Servant” figures.