One of the interesting rules the OP doesn't appear to mention is the 'mutable history' rule. Herein, the facts contained in a single document can alter over even short periods of time requiring that a document, already scanned into the Examiners system of fact recording, can be required to be returned for subsequent scans. Verifying documents have not altered in their facts is, some say, tacit acknowledgement by the Examiner breed that a multiverse exists.
The communication channel between the "NPC" telephone agents and the Examiners appears to be somewhat akin to prayer, only vague inferences can truly be received.
Aside, I suspect the OP maybe be a Mornington Crescent aficianado; a game seemingly similar in rule-topology to the aforementioned Passport Application.