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306 points jameshh | 1 comments | | HN request time: 0.209s | source
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mcsniff ◴[] No.44409319[source]
Not only can you complete a UK Passport Application completely online (save for mailing any required documentations to HMPO), you can apply for a brand new passport as a "new" citizen (by adoption, naturalisation, or descent), online, from outside the UK, with just a mobile device without downloading some special app, including taking the photos.

Sure, you can play it on "hard mode " and do it with paper and pen for the lulz, but my experience was extremely efficient, fast, and straight-forward.

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whitehexagon ◴[] No.44411074[source]
I went through the UK online passport renewal system last year, and it is the best website I have used in a very very long time. A real breath of fresh air. It worked perfectly on my old computer and 'ancient' browser. Everything very simple / accessible / clear, colours, text, buttons, fields, requirements. A simple step-by-step navigation and actually friendly.

It is a shame that more businesses dont care about their customers enough to invest in such a well designed website. Well done HMPO.

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1. jameshh ◴[] No.44411404[source]
I agree, I also renewed my passport recently and the website and process is quite smooth. It's the more complex cases, first requests from abroad, etc., that lack automation.