Good luck running anything where dependability on Claude/Anthropic is essential. Customer support is a black hole into which the needs of paying clients needs disappear. I was a Claude Pro subscriber, using primarily for assistance in coding tasks. One morning I logged in, while temporarily traveling abroad, and… I’m greeted with a message that I have been auto-banned. No explanation. The recourse is to fill out a Google form for an appeal but that goes into the same black hole into which all Anthropic customer service goes. To their credit they refunded my subscription fee, which I suppose is their way of escaping from ethical behaviour toward their customers. But I wouldn’t stake any business-critical choices on this company. It exhibits the same capricious behaviour that you would expect from the likes of Google or Meta.