Crime is also way down over the last 20 years:
https://www.pewresearch.org/short-reads/2024/04/24/what-the-...
replies(2):
https://www.pewresearch.org/short-reads/2024/04/24/what-the-...
A shopkeeper friend of mine closed his business in Seattle after multiple lootings of his place and the police never showing up. He relocated to a bedroom community.
Crime statistics are not necessarily accurate, and politicians have an interest in minimizing those statistics one way or another.
My experience also seems to match statistics. So, it would seem that your friend's experience might be the outlier -- I'm not saying they are wrong, I'm saying their experience doesn't match the data and there's at least one anecdote (mine) that runs counter to their anecdote. Seems like a good opportunity to try and find data that supports your hypothesis?