Not ony is this a single point of failure but it's one they've no control over whatsoever. Same goes for Google/Youtube etc. It's as risky as flying a passenger jet with only one engine.
What are they thinking, why are they prepared to risk everything?
It boggles my mind.
Speaking for myself, running a bakery, I chose MS 365/Teams with regret but accepting that there's nothing else out there with the same value proposition except maybe Google workspace.
They have regional pricing so we get everything for the equivalent of $3.50 per user. Basically no other apps offer regional price - Slack alone would cost about $8 a user.
This includes chat, calls, messaging, 1tb of onedrive space per user, calendar, planner, emails, office, plus loads more.
Sure, it's janky but it basically works. The only thing I've found with a close value proposition (still slightly more expensive even if I limit to just a few gb of space per user) is self-hosted Nextcloud, which is about the same level of janky and requires a tech person or team to set up.
Google Sheets is IMO also much nicer than Excel and for small business you don't really need to deal with Excel lock in.
That being said, the price you got seems unreal.
Teams is much better suited for a company with 1000 staff and a tech department. Admin is massively overcomplicated. Oh well, hindsight is 20/20 I guess.
> That being said, the price you got seems unreal.
We're in Vietnam, and like I said, regional pricing. It is a good deal, but doesn't look quite as unreal from over here. Really wish more companies would do regional pricing, $8 a month for slack, $10 for notion and so on is basically a no go for a small business here.