←back to thread

The Hollow Men of Hims

(www.alexkesin.com)
203 points quadrin | 2 comments | 25 Jun 25 22:59 UTC | HN request time: 0s | source
Show context
qgin ◴[26 Jun 25 00:01 UTC] No.44382970[source]▶
I might be crazy, but I am more sympathetic to Hims after reading this than I was before.
replies(1): >>44383001 #
mingus88 ◴[26 Jun 25 00:06 UTC] No.44383001[source]▶
Up until the part where people couldn’t cancel their subscriptions or got charged out of the blue
replies(2): >>44383339 #>>44383533 #
nocoiner ◴[26 Jun 25 01:12 UTC] No.44383339[source]▶
I hate subscriptions and dark patterns and the like as much as anyone, but I am not sure putting a six-month pause on your subscription and getting billed in month 7 is “out of the blue.”
replies(2): >>44383542 #>>44384728 #
1. jjcob ◴[26 Jun 25 06:32 UTC] No.44384728[source]▶
WTF? Why offer a "pause" on your subscription at all? The only reason to do that is to trick customers. If the company was honest, they'd get confirmation before resuming the subscription.

I hate that companies use sleazy practices like this all the time, and then people are like "well it's your fault for not reading the fine print".

replies(1): >>44391039 #
2. ProfessorLayton ◴[26 Jun 25 20:34 UTC] No.44391039[source]▶
Pausing unlocks bulk pricing for customers taking meds as-needed (ED pills etc.). I'm not sure about Hims pricing since they require a questionare/login, but similar sites offer a sizable discount for larger quantities, and then it's just pause/unpause as needed.