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The Hollow Men of Hims

(www.alexkesin.com)
199 points quadrin | 35 comments | | HN request time: 0.584s | source | bottom
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jackdeansmith ◴[] No.44382963[source]
>The real tragedy is not that Hims exists, but that it works so perfectly. Every day, thousands of people choose their compounded weight-loss drugs over FDA-approved alternatives, their combination ED pills over established single-ingredient treatments, their algorithmic consultations over actual medical care. They make these choices not because the products are better, but because the entire experience has been optimized to feel more like shopping and less like confronting the mortality and vulnerability that define the human condition.

Strongly disagree with almost everything in this article, but specifically this. The reason people make these choices is not because of slick marketing working against them, it's because the existing process to get medical treatment is paternalistic, hard to navigate and often expensive.

If you want safe and really high quality medical care you should absolutely have a personal physician you have a personal relationship with, who understands your lifestyle, your risk factors for side effects, and your medical needs deeply. How many Americans have that? Maybe a few dozen? The market has responded to just how terrible the existing system is.

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1. jeremy151 ◴[] No.44383423[source]
> If you want safe and really high quality medical care you should absolutely have a personal physician you have a personal relationship with, who understands your lifestyle, your risk factors for side effects, and your medical needs deeply. How many Americans have that? Maybe a few dozen?

A bit of a tangent: I have this here in the US, through a model called Direct Primary Care. I pay $50/mo for a single provider, unlimited visits / communication, and highly discounted labs. She makes house calls on occasion. This doctor is working solely in my interest, and has little concern of insurance, except to help me navigate that system should I need a specialist, prior authorization, etc.

I do worry that it's sustainable, but I think there must by a way to scale up this practice of the general practitioner working in the interest of the patient.

My previous doctor was part of a large health system, who also happens to be directly associated with the large regional insurance provider whom my employer supplied to me without another choice. Every 8 minute visit centered around insurance and billing, with my health seeming to be a distant second. It seemed every visit had to end in some kind of prescription or referral, arrived at quickly and without much discussion. It quickly became clear they were not working in my interest, and I sought other options, eventually landing on the Direct Primary Care model. Now I have full 1 hour visits, and someone who seeks to understand what is happening for me completely, not through the lens of a payer.

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2. lmm ◴[] No.44383514[source]
> I pay $50/mo for a single provider, unlimited visits / communication, and highly discounted labs. She makes house calls on occasion. This doctor is working solely in my interest, and has little concern of insurance, except to help me navigate that system should I need a specialist, prior authorization, etc.

Someone's presumably paying her more than $50/hr, which will burn through your monthly fees pretty quickly. Where's the money coming from?

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3. bongodongobob ◴[] No.44383568[source]
$50 + health insurance? I saw my PCP after my health insurance had unknowingly lapsed and a physical was ~$1k with just some basic blood work.
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4. genocidicbunny ◴[] No.44383582[source]
It works the same way that health insurance works -- most people don't need all that much care, and when time-consuming care is needed, it is often pushed to the specialists rather than the generalist. Your $50/mo payment might not seem like much, but if all you're doing is a bi-monthly checkin with them over the phone, you're really paying more like $100/visit for a 15-30 minute visit.

A lot of these 'concierge medicine' services are set up to deal with mostly people who don't need all that much medical care, beyond relatively brisk access to the doctor in a few rare circumstances. Since they also don't really do much in terms of specialty care, they tend to have fewer Px who need extensive personal care.

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5. decafninja ◴[] No.44383649[source]
I’ve heard of this, also known as concierge medicine right?

But the figures I’ve seen quoted for such service usually begin in the four digits, sometimes five digits, annually.

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6. throwaway2037 ◴[] No.44383708[source]

    > I do worry that it's sustainable
What is the maximum price that you are willing to pay?
7. nikkwong ◴[] No.44383934[source]
How could this possibly work out for her financially? To make 120k a year, she would have to be doing this with.. 200 patients; and I think the average GP makes a bit more than that in the US. That doesn't like a good bargain on her end.
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8. aiforecastthway ◴[] No.44383974[source]
I do not think I have ever spent more than an hour per visit actually in the room with my GP. I have an annual checkup. For a while there my GP was world class and also a blood relative.

200 patients at one hour per is a bit more than a month of 9-5s.

If I visited my GP once per 1.5 months I’d be paying a fuckload more than $50/mo in copayments alone, in addition to my incredible premiums.

Healthcare becomes pretty affordable when you’re not paying for actuaries and other scammers.

9. maxerickson ◴[] No.44383983[source]
Not paying someone to chase insurance saves something anyway.

I'm at about 1 hour per year with my GP (I guess they can be spending additional time on notes or whatever, but I don't think it's much).

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10. nradov ◴[] No.44383987[source]
Studies have shown that patient satisfaction scores are highly correlated with whether the doctor writes a prescription. When patients leave with a prescription then they feel like they got their money's worth, regardless of whether they really need it.
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11. onlyrealcuzzo ◴[] No.44383990{3}[source]
Doctors make $20k a month or more.

That's 420+ patients at $50/m.

Doesn't seem feasible to know them all personally and deeply.

Other revenue would be needed.

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12. classichasclass ◴[] No.44383998[source]
200 patients is an extremely small panel size for the typical primary care provider in the United States. Many have several thousand.
13. pasquinelli ◴[] No.44384023[source]
a lot of actual conditions are actually treated with actual perscription drugs.
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14. in_cahoots ◴[] No.44384228{4}[source]
420 young, healthy patients probably see the doctor 2x a year at most. That's less than 20 visits a week for the doctor. And as soon as you become unhealthy you are passed along to a specialist or dropped.

You're paying for the bedside manner, not the medicine.

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15. jjcob ◴[] No.44384386[source]
How people justify paying $1000 for probably less than 15 minutes of work is beyond me.
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16. zetazzed ◴[] No.44384410[source]
In the models I've seen, they still require and bill insurance. The monthly fee is a supplement for the doc practices.
17. esseph ◴[] No.44384465{3}[source]
Beause people don't want to die or be uncomfortable
18. genocidicbunny ◴[] No.44384498{4}[source]
You're not going to be seeing every patient every month. Many you might only be seeing a few times a year; They will have a quick phone chat every few months to make sure their prescriptions are up to date, maybe order a blood panel or two to stay on top of things. They're not coming in every week for an hour-long deeply-personalized appointment. As long as the practice limits itself to a reasonable number of patients, they should be plenty solvent.

We're talking about basic preventative care here. Your doctor doesn't need and probably doesn't want to be your friend for these sorts of things. There doesn't need to be a deep personal relationship there if it's not necessary.

(But also, $50/mo is a very low price. I've seen plenty of such services that are in the $500+/mo range. It's still way cheaper than health insurance would cost out of pocket, but it's not 'cheap' either.)

19. fluidcruft ◴[] No.44384505[source]
You're also probably fairly healthy and not much work. Concierge care for my elderly parents with complex diseases has been quoted at $20k/year.
20. recursivecaveat ◴[] No.44384596{4}[source]
It is totally feasible and not uncommon for a family doctor to have 2000+ patients. Young healthy people can go years without interacting with the medical system, and when they do it's often some thing that barely involves their doc. I mean their doc doesn't know them personally then, but they have no problems worth surfacing clearly so why do they need to? The limiting factor really is the quantity of seniors and people with complex chronic conditions that you take on.
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21. nikkwong ◴[] No.44384689{3}[source]
I guess I see this as somewhat different. These people are proactively choosing to maintain a relationship with a physician for an elective $50/month. I think the type of patient who wants a type of this relationship is the type who is going to solicit more than a single appointment per year; otherwise, why not just use what the current system gives us?

I could see something like this being useful for me; I'm constantly nagging my physician for different drugs I am triaging for a condition I'm dealing with. But, in that case, I wouldn't be the ideal patient for the physician. I wish this kind of thing could work, but I'm not sure how I see it working in practice, unless you move up market and charge more.

22. ◴[] No.44384737{5}[source]
23. sshine ◴[] No.44384753{5}[source]
I’m 39 and I see my doctor once a year, at most. This year I had a urinary thing. Last year and the year before that I had a rash. The year before that I didn’t go. For all of my twenties I went three times. She still remembers me just fine, asking how is my CrossFit doing.

I see my wife’s doctor more often than my own because he is also our newborn son’s doctor.

They both have thousands of patients. The waiting rooms mostly have elderly, parents with their newborns and obese people.

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24. spacecadet ◴[] No.44385372[source]
Im sorry that has been your experience. I am too on a patient of a doctor who belongs to a "large health system/insurance system provided by my employer with no choice". I have never once discussed billing. Every visit, while short 10-15 minutes, is focused on my health and if I asked questions, can extend to 30+ or more... really depends on my questions. I have never needed an hour with a GP, maybe a specialist.
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25. sokoloff ◴[] No.44385428{3}[source]
That included lab work, talking to the front desk people, the nurse who took the blood, the GP, the drivers, the janitors, the record-keepers, the lab techs, and the calibration work on equipment and who knows who else.

That is way, way more than 15 minutes of work.

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26. jjcob ◴[] No.44385845{4}[source]
I recently got a physical exam, including ultra sound, two urine samples, and bloodwork, at a private doctor in Austria and it cost 150€. You Americans are crazy.

I'm not sure how a physical would be more than 15 minutes of work. Lab techs? Standard blood tests are all automated, the most complicated part is putting the stickers on the vials. Yes, someone needs to calibrate the machine, but the machine processes 1000s of samples per day. I just checked, the price for a standard blood panel at a local lab is 14€. It's really not a complicated procedure.

Drivers? Janitors? What the hell are you paying those guys to justify a $1000 bill? And you really don't need to hire a driver to get a box of samples to the lab at the end of the day.

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27. Der_Einzige ◴[] No.44386424{3}[source]
And even if it didn’t treat something now, it can treat things later

For example, a lot of asymptomatic STDs get accidentally cured by people taking antibiotics for unrelated reasons. Less paternalistic countries let people buy very significant drugs over the counter.

Being able to rule out that a simple infection is viral instead of bacterial is a huge boon. Doctors who want to cry about risk of superbugs (while eating McDonald’s during their break) can shove their opinion alongside side their antibiotic doused meat slurry straight down their pie hole.

Every nice pain killer I get I keep for emergencies. You never know when you’ll actually hurt yourself and be very happy to have some extra Vicodin.

Paternialism in medicine has been destructive for the human race and it has led to a lot of very very negative outcomes.

28. Der_Einzige ◴[] No.44386434{5}[source]
Americans are so much more fat and unhealthy than aussies. That’s the primary reason why it’s so much cheaper in Australia.
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29. jeremy151 ◴[] No.44386452[source]
I should clarify: the billing talk would come out when talking about options. “Let’s try X because insurance will need to see that we tried it before we try Y.” I don’t blame the provider. Navigating insurance still comes up with my direct primary care doc, but it’s not most of the visit. The real value I see is a willingness to take the whole picture into account (not just symptom -> med/specialist) and teach me about how things work and why. I have some complexity in my history for which this helps a lot.

Regarding the patient load discussion elsewhere, our entire family uses this doctor, we’re in for $200/mo but if we added up the interaction time even with me (a more complicated customer) it’s maybe 5 hours a year + some text communications with the MA / prescription wrangling. Their model seems to be all about effective scaling, I hope it is worth it for them, because my experience is vastly improved.

30. BeFlatXIII ◴[] No.44386798{4}[source]
Still not $1000 worth.
31. mcphage ◴[] No.44386990{6}[source]
I’m not sure that’s true. The average BMI in the US isn't much higher than in Australia.
32. potato3732842 ◴[] No.44387140{6}[source]
>She still remembers me just fine, asking how is my CrossFit doing.

That's because just before she walks in she reads your chart.

33. trillic ◴[] No.44388316[source]
I've anecdotally done some research and in SoCal a true concierge medicine for what I would be looking for with a brick-and-mortar location and imaging on-site is ~$5000/yr.
34. FireBeyond ◴[] No.44388570{6}[source]
Supposedly in the Salzburg airport in Austria, there's an information counter for people who have learned that they are in fact in Austria, not Australia...
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35. Der_Einzige ◴[] No.44388729{7}[source]
Hahaha I just saw! They're two letters apart!