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Few Americans pay for news when they encounter paywalls

(www.pewresearch.org)
157 points mooreds | 1 comments | 25 Jun 25 02:46 UTC | HN request time: 0.237s | source
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kevin_thibedeau ◴[25 Jun 25 04:01 UTC] No.44373528[source]▶
I would pay for news if I knew I could cancel easily without jumping through ridiculous hoops. I'd really like to get a NYT subscription but that'll never happen so long as they have their Kafka inspired cancellation process in place.
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1. rurp ◴[25 Jun 25 15:44 UTC] No.44378593[source]▶
Same for the Economist. I was on their signup page about to start a subscription when I figured I'd better check how cancellations work. Sure enough there's no simple online cancellation option like there is for signing up. There are a whole bunch of stories out there of people being given the run around and wasting a stupid about of time cancelling their account.

I even double checked with their support to see if it had been changed and got a ridiculous gaslighting response about this being better for customers. I generally think pretty highly of their journalism but these sleazy tactics definitely lowered my opinion of the company and prevented me from giving them my business.