ChatGPT's enterprise success against Copilot fuels OpenAI/Microsoft rivalry

Microsoft has wasted their opportunity.

When ChatGPT first came out, Satya and Microsoft were seen as visionaries for their wisdom in investing in Open AI. Then competitors caught up while Microsoft stood still. Their integration with ChatGPT produced poor results [1] reminding people of Tay [2]. Bing failed to capitalize on AI, while Proclarity showed what an AI-powered search engine should really look like. Copilot failed to live up to its promise. Then Claude.ai, Gemini 2.0 caught up with or exceeded ChatGPT, and Microsoft still doesn't have their own model.

[1] https://www.nytimes.com/2023/02/16/technology/bing-chatbot-m...

[2] https://en.wikipedia.org/wiki/Tay_(chatbot)

The biggest problem with Microsoft is their UX. From finding out where to actually use their products, to signing in, wading through modals, popups, terms and agreements, redirects that don’t work and links that point to nowhere. Along the way you’ll run into inconsistent, decades old UI elements and marketing pages that fully misunderstand why you’re there.

It’s a big, unsolvable mess that will forever prevent them from competing with legacy-free, capable startups.

They should delete all their public facing websites and start over.

Bill Gates agreed with you 20 years ago :-) (this email never gets old)

https://www.osnews.com/story/19921/full-text-an-epic-bill-ga...