Dealing with this right now as a consultant. Also a 'semi-govt' company, with much more in annual revenue than in this article, running a highly critical production workload, and is having problems with a ESOL version Open Source software - that they are scared to touch/upgrade, and that is available in a fully up-to-date version, for purchase, with support etc., and indirectly asking us to support it, by essentially pawning off any and all changes related to said SW to me. Well, I recommended the upgrade path (to a current/supported and paid version) and I stopped making any changes to that component. They are still hemming an hawing, its unbelievable.