One thing I've noticed is that some stores are, as you ponder, indeed franchises.
In some franchises, store owners get a vote on change. They also have no inventive or desire to be a mere showcase for purchases happening elsewhere, such as online.
Combine this with a sometimes contracted inability for the company to "compete" with franchises, and you get some very weird behaviour.
And the of course, as people and politics are involved, you may see non-optimal, status quo results from votes.
It's only really been 15 years, since retailers have really seen a notable dive in store sales, and the last 5 years being the most harsh.
Meatspace speed is slow. Most of the world's behaviour is ossified compared to people on HN.
In other words, the Internet is fairly new. I think eventuality we'll see some stabilization here, over the next 10 years.
An example...
Used to be, before opening trade with China, that most cultery was made in the US. There were in fact 4 or 5 main manufacturers of cutlery.
Once the cheap stuff came in, this all collapsed. All of them shut or went bankrupt.
Yet out of the ashes one emerged, and I think a second now. The market was in such turmoil, sales collapsed so fast, that they all weakened at once.
But at least one can exist.
My point is, we're in this period of chaos now. It'll sort out I think.