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837 points turrini | 1 comments | | HN request time: 0.269s | source
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caseyy ◴[] No.43972418[source]
There is an argument to be made that the market buys bug-filled, inefficient software about as well as it buys pristine software. And one of them is the cheapest software you could make.

It's similar to the "Market for Lemons" story. In short, the market sells as if all goods were high-quality but underhandedly reduces the quality to reduce marginal costs. The buyer cannot differentiate between high and low-quality goods before buying, so the demand for high and low-quality goods is artificially even. The cause is asymmetric information.

This is already true and will become increasingly more true for AI. The user cannot differentiate between sophisticated machine learning applications and a washing machine spin cycle calling itself AI. The AI label itself commands a price premium. The user overpays significantly for a washing machine[0].

It's fundamentally the same thing when a buyer overpays for crap software, thinking it's designed and written by technologists and experts. But IC1-3s write 99% of software, and the 1 QA guy in 99% of tech companies is the sole measure to improve quality beyond "meets acceptance criteria". Occasionally, a flock of interns will perform an "LGTM" incantation in hopes of improving the software, but even that is rarely done.

[0] https://www.lg.com/uk/lg-experience/inspiration/lg-ai-wash-e...

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dahart ◴[] No.43973432[source]
The dumbest and most obvious of realizations finally dawned on me after trying to build a software startup that was based on quality differentiation. We were sure that a better product would win people over and lead to viral success. It didn’t. Things grew, but so slowly that we ran out of money after a few years before reaching break even.

What I realized is that lower costs, and therefore lower quality, are a competitive advantage in a competitive market. Duh. I’m sure I knew and said that in college and for years before my own startup attempt, but this time I really felt it in my bones. It suddenly made me realize exactly why everything in the market is mediocre, and why high quality things always get worse when they get more popular. Pressure to reduce costs grows with the scale of a product. Duh. People want cheap, so if you sell something people want, someone will make it for less by cutting “costs” (quality). Duh. What companies do is pay the minimum they need in order to stay alive & profitable. I don’t mean it never happens, sometimes people get excited and spend for short bursts, young companies often try to make high quality stuff, but eventually there will be an inevitable slide toward minimal spending.

There’s probably another name for this, it’s not quite the Market for Lemons idea. I don’t think this leads to market collapse, I think it just leads to stable mediocrity everywhere, and that’s what we have.

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mieubrisse ◴[] No.43975222[source]
I had the exact same experience trying to build a startup. The thing that always puzzled me was Apple: they've grown into one of the most profitable companies in the world on the basis of high-quality stuff. How did they pull it off?
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1. panick21_ ◴[] No.44009163[source]
Its because the claim that many cynical people have where everything always gets worse are simply wrong. Quality matters very much for a lot of products and the results clearly show this. Apple provided something people liked and people bought it, are happy with it and buy it again. I'm myself am not a big fan but I can understand it, and it has a certain quality.

I simply don't understand how people can live in the real world, look around themselves and claim quality is getting worse. This is simply not the case for 99% of product I have consumed over my few decades of being an adult.

A typical day. I get up, mattress I have now is better. I brush my teeth with a powerful electric toothbrush that is much superior then the once a decade ago. I use a amazing induction stove that is far better then what I had a decade ago. I ride a beautiful electric bus to the train station. From there I take modern fast train to work, much better and faster then 10-20 years ago. I set on my desk that goes up and down, has a insanely large beautiful monitor on it, incredible. I turn on my laptop that 100x more powerful then my first one. I start a IDE that is much better then what I had when I started. I use a programming language better then the one I used when I started, and I have a much larger library ecosystem. I spin up VM and containers, both locally and if I need in a waste internet cloud. I go for launch, I have like 20 options, food from one end of the globe to the the other, much better then I had 20 years ago.

I could go on about almost every single product I tough on typical day. The only thing that is actually not much better are things like backed goods, and mostly because they were already amazing. At most its now faster to buy them and I can buy them at more places.

I really don't why so many people inhere are crying about how everything is getting worse all the time.