The average workday increased during the pandemic’s early weeks (2020)

> Focus on output, not hours. It’s virtually impossible to track how employees are actually using their time. Instead, managers should focus on the quality of their work.

This was the most important change to the workplace since 2020, and it should have always been this way in the first place.

Time spent on tasks was never as relevant as hitting deadlines without backtracking or building up technical debt. Managers and their employees alike only ever focused on hours because they hated their jobs. Many were laid off and the rest of the office is better for it.

The other massive improvement has been moving most conversations to text or recorded calls. It has been a chainsaw to the sociopaths who used to get in the way of real productivity.

You've gotta have some kind of secret sauce if text or recordings produces the same or better output than real conversation. I haven't seen it happen, though I'd love it if I did.