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Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

(www.cnbc.com)
410 points gpi | 1 comments | 15 May 25 15:52 UTC | HN request time: 0.32s | source
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silisili ◴[16 May 25 08:17 UTC] No.44002952[source]▶
> the Company has preliminarily estimated expenses to be within the range of approximately $180 million to $400 million relating to remediation costs

Hopefully companies take this as a lesson about bottom dollar outsourcing your CS.

For those amounts, they could afford to have hired regionally local support agents, and paid them well over industry standard...

replies(4): >>44003038 #>>44003040 #>>44003138 #>>44003499 #
1. soco ◴[16 May 25 08:31 UTC] No.44003040[source]▶
The global trend is racing to the bottom, so even if they could, every business consultant or MBA would push them to rather put more AI agents instead. Because that's all what matters (to them). Did anybody learn anything out of this? Of course not.