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Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

(www.cnbc.com)
410 points gpi | 1 comments | 15 May 25 15:52 UTC | HN request time: 0.211s | source
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neilv ◴[15 May 25 16:07 UTC] No.43996445[source]▶
The article keeps saying overseas employees or contractors, but isn't more specific on who Coinbase entrusted with this sensitive customer PII.

The bottom line is Coinbase didn't adequately secure sensitive customer information, and it was leaked.

Not, "Gosh, 'overseas' people, what can ya do?"

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voidspark ◴[15 May 25 16:28 UTC] No.43996649[source]▶
How can customer support operate without knowing anything about the customer?
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dowager_dan99 ◴[15 May 25 17:00 UTC] No.43996992[source]▶
CS can validate without knowing the details, the same way you don't enter a password and then check to see if that matches the password in the system.

The fact that they keep blaming overseas customer support is pure blame shifting - you still hired someone and gave them access to all this data, Coinbase!

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1. voidspark ◴[15 May 25 17:27 UTC] No.43997259[source]▶
We don’t know if they had access to everything. They got data for “less than 1% of monthly transacting customers”.