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Coinbase says hackers bribed staff to steal customer data, demanding $20M ransom

(www.cnbc.com)
410 points gpi | 2 comments | 15 May 25 15:52 UTC | HN request time: 0.413s | source
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neilv ◴[15 May 25 16:07 UTC] No.43996445[source]▶
The article keeps saying overseas employees or contractors, but isn't more specific on who Coinbase entrusted with this sensitive customer PII.

The bottom line is Coinbase didn't adequately secure sensitive customer information, and it was leaked.

Not, "Gosh, 'overseas' people, what can ya do?"

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kragen ◴[15 May 25 16:19 UTC] No.43996557[source]▶
It's probably hard to keep call-center workers bribe-proof.
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1. pm90 ◴[15 May 25 16:28 UTC] No.43996654[source]▶
Pretty sure all the Big Banks use call centers and manage to avoid this.
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2. kragen ◴[15 May 25 16:31 UTC] No.43996682[source]▶
They haven't:

https://www.americanbanker.com/news/call-centers-and-bank-br... "Call centers and bank branches are major fraud liabilities"

https://www.bai.org/banking-strategies/beating-crooks-at-cal... "Aite Group’s findings that 61 percent of fraud can be traced back to the [call] center are equally concerning, as is its prediction that contact center fraud loss will double by 2020."