As for PRs: I'm sure Mozilla welcome contributions, but accepting GitHub PRs is going to be a recipe for thousands of low-value drive-by commits, which will require a lot of triage.
I agree it is rather basic but I don't see how it's hard to navigate.
> accepting GitHub PRs is going to be a recipe for thousands of low-value drive-by commits, which will require a lot of triage.
I don't think that really happens based on what I've seen of other huge projects on GitHub.
Jira and bugzilla are vastly superior to GH Issues.
Jira doesn't even deserve 10% of the hate it gets. Most of what makes Jira awful is the people using it. Bugzilla is getting a bit long in the tooth, but at least it's still free and open source.
I think you're in the tiny minority with that opinion.
> Most of what makes Jira awful is the people using it.
Not even close. Yes, people aren't good at administering it, but there are soooo many reasons that it's shit apart from that. Not least the hilarious slowness. Jira Cloud is so slow that not even Atlassian use it.
Also I don't think you can just say "you're holding it wrong". Part of the reason people screw up Jira configs so much is that it makes it so easy to screw them up. You can't separate the two.
> but at least it's still free and open source.
Just being open source doesn't make something good.
I'm not. The whole "I hate Jira thing" is a meme among a very vocal minority of tech enthusiasts. They don't have tens of millions of users because Jira is awful. The reason why so many people cry about it (apart from the meme-factor) is that people conflate Jira with their team's failed approach at scrum.
Sure, it has rough edges, and sure, Atlassian as a company sucks. I have a bug report open on their Jira for some 20 years and I don't think it will ever get fixed. And yes, Jira Cloud is very slow, it's ridiculous. And in spite of that, GH Issues is still objectively worse. It's so far behind in terms of features that it isn't even a fair comparison.
It absolutely isn't. My colleagues are not very vocal tech enthusiasts and they hate it too.
> They don't have tens of millions of users because Jira is awful.
They have tens of millions of users because Jira isn't awful for the people paying for it. But those people aren't actually using it to create & read bugs. They're looking at pretty burndown charts and marveling at the number of features it has.
It's classic enterprise software - it doesn't need to be good because it isn't sold to people actually using it.