Four years of running a SaaS in a competitive market

I can relate, though I am not that far. I spent few years working full-time on developing my product, had a business plan, spent money and things like that. Only to finally go online and get zero bites. I was counting on few people to become instant customers, none of that materialised. Even friends left me hanging out in the cold. So that was quite a cold shower and a slap in the face. But in the end, it was my own miscalculation. Also, the mobile UI is important. I did not underestimate it, I just had no time to implement it. It will take weeks or months to do and I pushed it as the next thing, after I am done developing the current feature. In the end, you cannot do it all, certainly not out the gate. I am still kinda on schedule and progressing as planned with things, I was just expecting more interest. I had to adjust and refocus, but in the end, it is about being able to keep going.

Looking at your site. I think the big disclaimer around the site not being for mobile is more off-putting then then the actual UI. Especially as a landing page it is fine. Maybe put that disclaimer later on ?

There is info in the FAQ section, but of course, people complained that they should be told when they enter the website as they see it looking broken on their phone. As you can see on your own use case, there is no pleasing everybody :D

I would blame 90% of your lack of bites at your horrible mobile UI.

Mobile UX is important for everyone. For content creators, your target market, is crucial. If you postponed it for any other feature, you underestimated it.

For what is worth, I had a great experience using Cursor/AI to make a web app style mobile friendly. It also did some help with the copywriting as well. I would give it a try if I were you.

No intention of being harsh, but, from my point of view, your mobile UI is breaking your business. So immediate action seems advisable.

Good luck!