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Zoom outage caused by accidental 'shutting down' of the zoom.us domain

(status.zoom.us)
634 points RVRX | 1 comments | 17 Apr 25 00:55 UTC | HN request time: 0.827s | source
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film42 ◴[17 Apr 25 02:05 UTC] No.43712374[source]▶
Zoom CEO: Hi, we'd like an SLA credit for the global outage you caused our company.

GoDaddy: I am so sorry about that. I can offer you a one-time coupon for $10 off your next purchase or renewal. Would you like me to apply this to your account?

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Most companies just hope an apologetic zoom call is enough to retain your business, and most of the time it works. Not enough has been written about the asymmetry of your SLA credits to your revenue impact for a given vendor outage and how that should guide your build vs buy decision framework.

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Geezus_42 ◴[17 Apr 25 02:29 UTC] No.43712530[source]▶
Why would you use godaddy for a service as large as Zoom? They have been garbage for years. The way they locked out their ACME api for anyone but top tear clients sealed the deal for me. I would never trust them.
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0x0000000 ◴[17 Apr 25 02:49 UTC] No.43712620[source]▶
They don't use Godaddy directly. Godaddy is the registry for .us. Zoom's registrar is MarkMonitor, who appear to be at fault for this outage.
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subscribed ◴[17 Apr 25 16:26 UTC] No.43719090[source]▶
No, Mark Monitor have requested the correct change (EPP status code `ServerUpdateProhibited), GoDaddy messed it up.

(I'm not affiliated with either, but happen to know the technical details of the outage)

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1. SahAssar ◴[17 Apr 25 19:57 UTC] No.43721469[source]▶
Could you let us know how you know the technical details? Is there some public info the rest of us haven't been clued into?