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Zoom outage caused by accidental 'shutting down' of the zoom.us domain

(status.zoom.us)
634 points RVRX | 1 comments | 17 Apr 25 00:55 UTC | HN request time: 0s | source
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film42 ◴[17 Apr 25 02:05 UTC] No.43712374[source]▶
Zoom CEO: Hi, we'd like an SLA credit for the global outage you caused our company.

GoDaddy: I am so sorry about that. I can offer you a one-time coupon for $10 off your next purchase or renewal. Would you like me to apply this to your account?

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Most companies just hope an apologetic zoom call is enough to retain your business, and most of the time it works. Not enough has been written about the asymmetry of your SLA credits to your revenue impact for a given vendor outage and how that should guide your build vs buy decision framework.

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1. crazygringo ◴[17 Apr 25 14:26 UTC] No.43717358[source]▶
If there were symmetry, then renewing the domain would cost millions instead of $20 or whatever it is, to cover the payouts. Is that what you want?

If it is, you can buy custom insurance for the event from an insurance company, and pay the same kind of yearly fee.

And remember that with build vs buy, what you build will often be worse than what you buy, because at least what you buy is getting bugs fixed from bug reports across the world from other customers. An internal tool will rarely be as stress-tested and battle-hardened as what you can buy.