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Zoom outage caused by accidental 'shutting down' of the zoom.us domain

(status.zoom.us)
634 points RVRX | 1 comments | 17 Apr 25 00:55 UTC | HN request time: 0.227s | source
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film42 ◴[17 Apr 25 02:05 UTC] No.43712374[source]▶
Zoom CEO: Hi, we'd like an SLA credit for the global outage you caused our company.

GoDaddy: I am so sorry about that. I can offer you a one-time coupon for $10 off your next purchase or renewal. Would you like me to apply this to your account?

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Most companies just hope an apologetic zoom call is enough to retain your business, and most of the time it works. Not enough has been written about the asymmetry of your SLA credits to your revenue impact for a given vendor outage and how that should guide your build vs buy decision framework.

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Geezus_42 ◴[17 Apr 25 02:29 UTC] No.43712530[source]▶
Why would you use godaddy for a service as large as Zoom? They have been garbage for years. The way they locked out their ACME api for anyone but top tear clients sealed the deal for me. I would never trust them.
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0x0000000 ◴[17 Apr 25 02:49 UTC] No.43712620[source]▶
They don't use Godaddy directly. Godaddy is the registry for .us. Zoom's registrar is MarkMonitor, who appear to be at fault for this outage.
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sgarland ◴[17 Apr 25 03:02 UTC] No.43712691[source]▶
Never heard of MarkMonitor before. Not a great start.

I had Google Domains for years, until they abruptly and bizarrely abandoned it, then I left for Porkbun. Never had a problem with either of them. I get yearly auto-renewal notices. Everything works, and it’s very boring, which is precisely what I want from a registrar.

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dewey ◴[17 Apr 25 03:08 UTC] No.43712719[source]▶
That’s because you are maybe not in the market for MarkMonitor. If you check the whois for any global brands chances are they are held by MarkMonitor. Just like you don’t use EY as your tax advisor.
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sgarland ◴[17 Apr 25 03:14 UTC] No.43712752[source]▶
Genuinely, I don’t understand how anything other than uptime matters for a domain registrar.

What services are they offering that makes them attractive to corporations?

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1. toast0 ◴[17 Apr 25 06:16 UTC] No.43713638[source]▶
Like others said, uptime for a registrar barely matters. For an important domain, I don't want anything to change, and if the registrar is down, nothing will change, so that's good.

What MarkMonitor can provide is things like facilitating RegistryLock, which makes it even harder for changes to be made. And account reps that know what's going on. I hate working with account reps, but if they're knowledgable and easy to work with, it's ok.

They do some trademark monitoring (thus the name), if you want to get your own related app taken down from Google Play :p (I'm not bitter, it was amusing). And presence services if you need to hold a domain in a weird location that wants a presence, they can probably arrange it, which is handy at times.

I'd love to know more details on this incident, MarkMonitor had a bulletproof reputation as a registrar that won't fuck up. Godaddy doesn't, but then I didn't realize they had taken over the contract for .us