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553 points bookofjoe | 1 comments | | HN request time: 0.227s | source
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55555 ◴[] No.43661106[source]
Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.
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mk89 ◴[] No.43667057[source]
Out of curiosity I went to their website to understand how they sell it, because it wasn't clear...

https://www.adobe.com/products/photoshop/plans.html

I am not sure why this should face FTC or any similar mechanism to prevent "deception".

It's written right there:

US$22.99/mo Annual, billed monthly

And if you slightly scroll down the very first question is how much it costs:

> There are several Creative Cloud plans that include Photoshop. You can purchase it as a standalone app for US$22.99/mo. for the annual billed monthly plan or opt for annual billing at US$263.88/yr.

Buying it with the annual billing would save you 1$ per month.

I have seen this model used elsewhere: if you opt in for the yearly subscription, you still pay per month but you save X% over the monthly subscription.

Not sure what could they do to make it more obvious, besides writing big: we only offer yearly subscriptions, although you can pay monthly..

Edit: if you click on buy it, it leads to another option too, the monthly one. Is this the scam one? Because it says you cancel any time...

Edit again: it seems that they did quite some nasty stuff in the past and then US sued them, so now they are more transparent about their subscriptions.

God bless such organizations that sue the hell out of such bad actors until they behave well.

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1. smileybarry ◴[] No.43674662[source]
IIRC it used to just say “annual” in some words, then the actual terms included the obligation to pay 12 months or pay a cancellation fee. I remember (a while ago when this made headlines) seeing a screenshot of the plans without it being clearly underscored as “annual, paid monthly”.