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554 points bookofjoe | 1 comments | | HN request time: 0.204s | source
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55555 ◴[] No.43661106[source]
Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.
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devsda ◴[] No.43662187[source]
> actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately

I don't know if this is a recent policy change, but it is not the complete amount but only 50% of the remaining annual amount as per their website[1].

If it were something involving physical goods or services I can understand, but 50% penalty is still a crazy amount for a hosted software service.

1. https://www.adobe.com/legal/subscription-terms.html

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r33b33 ◴[] No.43662620[source]
That's why you always use throwaway cards for this.
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reisse ◴[] No.43663301[source]
Of course it's highly unlikely they'll go in court for a single user, but if everyone starts doing this, they'll sue. It doesn't matter the payment failed, you still legally owe Adobe (or any other service) money.
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1. piyuv ◴[] No.43672573[source]
They sell the debts of the users who do this to law firms, which then collect those debts with scary legal letters. Works most of the time. I don’t know if those law firms actually follow with lawsuits when it doesn’t.