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553 points bookofjoe | 1 comments | | HN request time: 0s | source
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55555 ◴[] No.43661106[source]
Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.
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devsda ◴[] No.43662187[source]
> actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately

I don't know if this is a recent policy change, but it is not the complete amount but only 50% of the remaining annual amount as per their website[1].

If it were something involving physical goods or services I can understand, but 50% penalty is still a crazy amount for a hosted software service.

1. https://www.adobe.com/legal/subscription-terms.html

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r33b33 ◴[] No.43662620[source]
That's why you always use throwaway cards for this.
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reisse ◴[] No.43663301[source]
Of course it's highly unlikely they'll go in court for a single user, but if everyone starts doing this, they'll sue. It doesn't matter the payment failed, you still legally owe Adobe (or any other service) money.
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connicpu ◴[] No.43664105[source]
Reverse class action isn't a thing, there's no way to sue thousands of people all at once, so they'd have to bring their suit against every individual who did it. Costs would be guaranteed to be much higher than any possible recovery.
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baby_souffle ◴[] No.43664614[source]
Why would they sue? Just send it to collections and let them sort it out?
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notpushkin ◴[] No.43664762[source]
Good luck finding Asfghjs Fghdjsk using only his email address, fdsfgsd@tempemail.test.
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throwaway48476 ◴[] No.43664875[source]
They use the billing address. KYC makes it easy.
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pizzaplatinum ◴[] No.43665423[source]
Good luck finding Zyyzzyzx Balleyhew whose address on the temporary card is registered at PO Box 42069, Utqiagvik, AK
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lukan ◴[] No.43665763[source]
And you can just get a card with a fake adress?
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1. notpushkin ◴[] No.43667674{5}[source]
No, but you can type in any fake address in your zipcode. (Or – if your card is from outside US – you can type in a completely random address and generally it will work.)