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553 points bookofjoe | 1 comments | | HN request time: 0.244s | source
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55555 ◴[] No.43661106[source]
Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.
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devsda ◴[] No.43662187[source]
> actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately

I don't know if this is a recent policy change, but it is not the complete amount but only 50% of the remaining annual amount as per their website[1].

If it were something involving physical goods or services I can understand, but 50% penalty is still a crazy amount for a hosted software service.

1. https://www.adobe.com/legal/subscription-terms.html

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r33b33 ◴[] No.43662620[source]
That's why you always use throwaway cards for this.
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fc417fc802 ◴[] No.43662646[source]
I would be too lazy to bother with a throwaway in almost all circumstances, but I would 100% attempt a charge back in anger. I'm uncertain how my bank would ultimately respond though.
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bravetraveler ◴[] No.43662736[source]
Throwaways/virtual cards are my default state. If it's worth subscribing, it's worth the seconds it takes to generate and copy.

Think about it: you're in control. Not being at the mercy of... whoever is great. You said it yourself: attempt.

Why play with your money? The toys/experiences it can afford are way more fun.

Chargebacks are more effort, and IIRC, weigh negatively on you as well. Can only do so many. I expect your bank would take issue if you really relied on this strategy.

Painful to unsub? How terrible for them. I can be painful to bill. PLONK says the pause button.

Learned everything I needed to know from gyms. If they don't take a virtual card, but want bank details/etc... they're on some bullshit. Pass.

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maayank ◴[] No.43662895[source]
How do you make virtual cards?
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sensanaty ◴[] No.43663014[source]
Lots of banks have them these days. In the US there's also stuff like privacy.com (unaffiliated, not even in the US personally :p)

Last I used Revolut 2 years ago, they even had a "disposable" virtual card, meaning after 1 charge it's automatically deleted.

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myself248 ◴[] No.43663725[source]
They can force-post right past Privacy.com's veil, NYTimes did it to me. Here's what Privacy's support rep had to say about it:

> Hi, Firstname

> I've been reviewing your dispute and wanted to touch base with you to explain what happened.

> It appears that the disputed charge is a "force post" by the merchant. This happens when a merchant cannot collect funds for a transaction after repeated attempts and completes the transaction without an authorization — it's literally an unauthorized transaction that's against payment card network rules. It's a pretty sneaky move used by some merchants, and unfortunately, it's not something Privacy can block.

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Dylan16807 ◴[] No.43664607[source]
How does the force post get to you though? Surely that involves privacy.com participating.
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1. fc417fc802 ◴[] No.43666904[source]
Exactly. The number of times I've caught support for various companies outright lying to me is actually fairly alarming.

It's also very obviously not against the payment network rules, otherwise privacy.com wouldn't be actively participating.