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553 points bookofjoe | 1 comments | | HN request time: 1.105s | source
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55555 ◴[] No.43661106[source]
Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.
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gcau ◴[] No.43662399[source]
When I tried to cancel a regular monthly subscription, they tried to force me to pay a fee to be able to cancel the subscription, and they don't let you disconnect your payment methods. Luckily, I used paypal so I could unauthorise them on paypal. If this happened again to me I would be contacting the consumer rights organisation my country has.
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1. throwaway48476 ◴[] No.43664961[source]
Contact them anyways.