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553 points bookofjoe | 5 comments | | HN request time: 1.13s | source
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55555 ◴[] No.43661106[source]
Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.
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maccard ◴[] No.43663387[source]
I don’t get it, honestly. It’s very clear. You get a discount for an annual commitment and they let you pay monthly. It’s super clear which you’re signing up for when you do it. I’m in the UK, and there’s a 14 day cooling off period on the plans too, unless you buy the full blown annual one.

I’m no adobe supporter generally, and sure they could do more, but they take an awful lot of flak for people who won’t read two lines of text and then scream bloody murder.

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Symbiote ◴[] No.43663442[source]
Shown by the video embedded in [1] (which has a screenshot at 2:00), Adobe changed their sign-up process and added those clear options after being sued by the US for deceptive subscription fees.

https://www.geeky-gadgets.com/adobe-sued-over-subscription-f...

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maccard ◴[] No.43663508[source]
ok so the problem is they _used_ to do this.

I’m not suggesting we just forgive and forget, but warning people against abusive billing practices that aren’t in place any more is a bit silly. If your argument is we shouldnt support a corporation who requires being taken to court to treat their users fairly then there’s probably a very long list of companies that fail that test much harder than adobe do, especially now.

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1. lmm ◴[] No.43664745[source]
> I’m not suggesting we just forgive and forget

That seems to be exactly what your posts amount to though?

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2. maccard ◴[] No.43664878[source]
No, I’m saying call them out on the shit they _are_ doing that you don’t want them to do, and don’t drag every mention of them into the same topic ad nauseum.
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3. doublerabbit ◴[] No.43667158[source]
> ad nauseum

I disagree. Abusive relationships need constant call-out and their BlueSky post was exactly that, a reminder.

Just because your fed up with hearing it; I am not. It's a a real history to how they acted, got away and demonstrates that they would happily screw you again.

They are just another $corp who show no respect to their users, they've done it once, they will do it again. Let it be a count of permanent mark of how they treat their user-base.

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4. maccard ◴[] No.43667476{3}[source]
At a certain point it's just beating a dead horse. A bit like screaming "Embrace Extend Extinguish" in every Microsoft thread, you're not really adding anything the discussion when you necro certain topics, and this one in particular has passed this threshold.

> They are just another $corp who show no respect to their users,

Great, so talk about the ways they're actually doing that not just getting mad about something that's no longer an issue.

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5. doublerabbit ◴[] No.43667679{4}[source]
> At a certain point it's just beating a dead horse.

Horses decay which where if Adobe were being dissolved than it would have no relevance; Adobe isn't defunct so I don't agree. Adobe is far from dead so while they are still operating it's worth a call out of their previous scummy behavior. It was a recent event in time.

> just getting mad about something that's no longer an issue.

I'm not mad. I don't use paid software where I don't need to. When a corporation screws up on their part, I'm going to call them out on it. It sounds like you have more of an issue rather than just skipping past. "Sssh, lets not mention that part because I'm tired of hearing it".

If you want to hear another another grudge from me with Adobe. One is that my mother forked ££ for the whole CS2 Suite on DVD. Adobe has now made it impossible to use without requiring a hack. Why should my mother not be allowed to use her own copy of CS2?

She doesn't require the latest nor can she afford the subscription in her elderly age with other life admin costs. Another show of that Adobe doesn't care for it's users. They extort for money. Not new as history dictates.

This is moot as I not going to change your mind, nor will you change mine. The pricing scandal was recent and that this topic on HN how Adobe trying to act cute does make it relevant to whole conversion of "oh by the way Adobe xyz".

Shall we start ignoring about how Nazi Germany, Adolf Hitler were setting up concentration camps? Because that would beating a dead horse yet it's still taught in schools.

Adobe isn't comparable to a mass-genocide of innocent people but that was history of an important event in time. By not mentioning it you are letting it be forgotten which is bad. History is being rewritten; you can see it in action with AI censorship.

The next generation of children will have no clue of such history and that's sad.