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553 points bookofjoe | 1 comments | | HN request time: 0.482s | source
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55555 ◴[] No.43661106[source]
Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.
replies(18): >>43661156 #>>43661248 #>>43661256 #>>43661324 #>>43662187 #>>43662338 #>>43662375 #>>43662399 #>>43663387 #>>43664265 #>>43664914 #>>43666795 #>>43667004 #>>43667057 #>>43667496 #>>43667852 #>>43667988 #>>43668119 #
sepositus ◴[] No.43661156[source]
Wasn't there some action around this like a year ago? Can't find it now, but I thought it was investigated at some point.
replies(2): >>43661257 #>>43661837 #
simonklitj ◴[] No.43661837[source]
Yeah, you can change plans (at no cost), then cancel right after the change. You get 14 days of free cancellation, which resets on plan change.
replies(1): >>43662391 #
hapidjus ◴[] No.43662391[source]
Did exactly this, got hit with the cacellation fee a couple of days later.
replies(1): >>43664616 #
1. simonklitj ◴[] No.43664616[source]
Really? Worked for me in February. In that case, this workaround might’ve been patched.