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Adobe deletes Bluesky posts after backlash

(petapixel.com)
553 points bookofjoe | 3 comments | 11 Apr 25 14:01 UTC | HN request time: 0.623s | source
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55555 ◴[12 Apr 25 03:33 UTC] No.43661106[source]▶
Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.
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KurSix ◴[12 Apr 25 08:03 UTC] No.43662375[source]▶
Yeah, that whole "annual plan billed monthly" thing feels intentionally shady
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1. maccard ◴[12 Apr 25 11:14 UTC] No.43663408[source]▶
Should adobe only offer an annual subscription up front and a monthly rolling bill? Should they not offer a discount for people who want to make an annual commitment but don’t have the cash flow for the annual spend all in one go?
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2. Jarwain ◴[12 Apr 25 11:26 UTC] No.43663464[source]▶
From what I recall, it's difficult to figure out how to just pay for the non-discounted monthly, which is the biggest part of the problem.
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3. maccard ◴[12 Apr 25 11:34 UTC] No.43663515[source]▶
When you click buy now there’s three options. Annual, monthly, annual paid monthly. They could put the cancellation fee for annual paid monthly, I agree. But short of that they’ll run into the “how can anyone ever be expected to read all that information when they just want to sign up to a service” problem.