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Adobe deletes Bluesky posts after backlash

(petapixel.com)
553 points bookofjoe | 4 comments | 11 Apr 25 14:01 UTC | HN request time: 0.239s | source
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55555 ◴[12 Apr 25 03:33 UTC] No.43661106[source]▶
Adobe runs what must be one of the largest deceptive rebills. The vast majority of users signing up for a monthly plan do not realize that it is actually an "annual plan, billed monthly" and thus that if they cancel after one month (for example) they'll be billed for the remaining 11 immediately. I honestly don't know how they haven't faced FTC action for this, as it's been their primary model for 5-10 years now.
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speff ◴[12 Apr 25 04:02 UTC] No.43661248[source]▶
I still don't see why this is a point against Adobe. When you select a plan, they very clearly give you 3 options. Monthly, Annual billed monthly, and Annual prepaid. The Annual billed monthly is just flat-out better for end users over prepaid. Why do people want to get rid of it? Because some people FAFO when trying to get an annual price while still being able to cancel any time?

I do not like Adobe in the slightest, but it's not because of their billing practices.

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1. 55555 ◴[12 Apr 25 04:05 UTC] No.43661268[source]▶
It used to not be clear at all. Maybe it is now.

https://www.ftc.gov/news-events/news/press-releases/2024/06/...

Interestingly, just fyi, they do a reasonable-person test when trying these cases. That means they literally pull 100 people off the street and ask each one to go through the funnel and then give them a quiz with questions like "How much am I going to be billed?"

So if people are confused, it's basically on you, regardless of whether you think you were being clear about the terms.

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2. speff ◴[12 Apr 25 04:10 UTC] No.43661287[source]▶
That's fair - I don't know what their sales page looked like prior to the FCC investigation. However in its current state, I see no issues with the way the information's presented. If a majority of the 100 people can't figure it out, I'm not sure what else they can do other than remove the option which is better for the consumer. I wouldn't be surprised it that's where it'll end up
3. tirant ◴[12 Apr 25 09:04 UTC] No.43662682[source]▶
Well, you would be surprised how many issues in financial education would 100 random people off the street have.

But the contract plan is not aimed at them, but at literate computer users most of them working as freelancers (so with at least some financial knowledge).

The same way a Pilot Operating Handbook cannot be judged by the understanding of random 100 people off the street.

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4. nandomrumber ◴[12 Apr 25 09:34 UTC] No.43662860[source]▶
A pilot might want a PDF reader to read important aviation related information.

No one needs a pilots license to read a PDF.