Yes, it does!
I was agreeing with the article until this point, which is simply false.
When the GTA bug made headlines, several articles about it estimated that it cost about a billion dollars in lost revenue because players got fed up waiting and switched to a different game.
This, right here, is the real tragedy: Performance is a feature — but practically nobody recognises it as such.
Apple does.
Remind me, what are they worth again? How many trillion dollars?
Would they be worth that much if the iPhone just froze for seconds at a time, randomly, all the time? Or took ten seconds to unlock? Or any number of similar issues that aren’t “features” in the minds of incompetent management, but was a key requirement enforced by Steve Jobs?
No, they wouldn’t.