How common do you think that story is? Over paying for software that doesn't actually make users more productive?
Microsoft things I think are pretty OK and don't really mind using:
Xbox, especially Game Pass; Azure; BASIC (particularly classic Microsoft BASICs and SmallBASIC)
Microsoft things that I think are not completely terrible and sometimes kind of useful:
Hyper-V; WSL; VSCode; C# and .NET; Visual BASIC; Excel and PowerPoint
Oh, MSFT ain't even "terrible" compared to some other players. Try Salesforce. Or ADP. Or even Atlassian. I can't believe we're actually paying money to use them and OMG, the software... I feel like when going to conferences, I'd be like that guy from the cigarettes ad in Idiocracy https://www.youtube.com/watch?v=OzUcoZdfCOY ... "You work there? Fuck you!" :)
;-) I have never disliked MS games, or Xbox, or Game Pass.
I also dislike Teams, but Microsoft has integration, which means that it works with Outlook's calendar, with Office documents, etc. It's mediocre but full-featured.
I wonder what would have happened if Google Docs had evolved into a credible MS Office competitor? It's also amazing that Skype (and Hangouts/Meet for that matter) had such a head start over Zoom.
What strikes you as fake?
The reverse is also true: companies that are heavily invested in Google Workspace, GCP, and related tools are unlikely to switch to Office 365.
That said, there are exceptions. Legal professionals, for instance, often require the standard: Microsoft Word. And for advanced tasks, Google Sheets falls short of what Excel can do.