Instead of creating easy-to-navigate help sections of the website, and explaining the product and everything clearly, the flashy vendors simply put everything behind an opaque model as if that's somehow better.
Then you have to guess what to type to get the most basic info about fees, terms and procedures of a service.
You want to see how the Pros are doing it? Well, they're not using any AI! Tesla, for example, still has a regular PDF and a regular section-based manual (in HTML) where you can read the details about your car.
$TSLA is priced as being the most innovative auto manufacturer, and they're clearly proficient with the AI (Autopilot/FSD), yet when it comes to user's manual, clearly they're following the same process as all the legacy automakers always have had (besides not hiding the PDF behind a parts paywall, and having an open-access HTML version of the manual, too, of course). Why? Because that actually works!