Has the decline of knowledge work begun?

I’m surprised not many people talk about this, but a big reason corporations are able to do layoffs is just that they’re doing less. At my work we used to have thousands of ideas of small improvements to make things better for our users. Now we have one: AI. It’s not that we’re using AI to make all these small improvements, or even planning on it. We’re just… not doing them. And I don’t think my experience is very unique.

I have a second hand experience with this. A friend trying to open a quickbooks account. He created the account successfully, his card was charged but then couldn't login as his account essentially doesn't exist. Contacting support was useless because they can't find his account either (though one was able to locate the charge and refund it).

Tried it again and hop the same issue. Now he is going for a chargeback. There is nobody in quickbooks that can solve this problem as most of the support (from India) seems to be there just to re-read manuscripts.

But hey you should buy into the stock as they are going into an AI transition: https://www.tipranks.com/news/intuit-stock-nasdaqintu-layoff...