War story: the hardest bug I ever debugged

> It didn’t correspond to a Google Docs release. The stack trace added very little information. There wasn’t an associated spike in user complaints

Where mere mortals can complain about Google product?

They have forums if you can find them, I think they call them 'communities', where you can complain.

Then a high-ranked non-employee 'product expert' will be along presently to tell you that's not really a problem and to stop bothering the almighty google with such trivialities, your views are not important and they have millions of users, really why should they listen to you?

At least, that's been my experience.

Apparently paying for Google One gives access to Google support. If that's worth anything I have no idea, but it exists

Everywhere. They can do a Google search on product complaints filtered by date.

If it's anything like the support you get paying for Google Fi or Youtube Premium, it's probably worthless.