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Has the decline of knowledge work begun?

(www.nytimes.com)
388 points pseudolus | 2 comments | 25 Mar 25 17:02 UTC | HN request time: 0s | source
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Bukhmanizer ◴[26 Mar 25 19:14 UTC] No.43485838[source]▶
I’m surprised not many people talk about this, but a big reason corporations are able to do layoffs is just that they’re doing less. At my work we used to have thousands of ideas of small improvements to make things better for our users. Now we have one: AI. It’s not that we’re using AI to make all these small improvements, or even planning on it. We’re just… not doing them. And I don’t think my experience is very unique.
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1. giantg2 ◴[27 Mar 25 01:24 UTC] No.43489488[source]▶
Yep, my company used to be know for service quality. We've seen an increase in negative feedback. The response from management is that it's only a small percentage, so it's nothing to worry about and that we'll focus on AI instead.
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2. nradov ◴[27 Mar 25 02:46 UTC] No.43489923[source]▶
It depends on the industry but a lot of the concern over service quality was always "cargo cult" management than anything really rational. Google (Alphabet) has been enormously profitable for decades despite the fact that their customer service is famously terrible or nonexistent (unless you're a whale of an advertising customer). Most of us don't make purchasing decisions based on service quality.