The nice thing about chat is it's open ended, the terrible thing is that holy crap I have to write a paragraph describing exactly what I want when I should just be able to hit a button or navigate through a couple menus.
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The problem with this is that you need a gazillion of menus, dialogs and options to find that modal which does the thing _exactly_ what you want. Menus and likes are a means to an end, we don't really want them, but up until recently we couldn't live without them. With instruct based computing this is all changing.