←back to thread

1957 points apokryptein | 3 comments | | HN request time: 0.675s | source
Show context
qingcharles ◴[] No.42911578[source]
One big privacy issue is that there is no sane way to protect your contact details from being sold, regardless of what you do.

As soon as your cousin clicks "Yes, I would like to share the entire contents of my contacts with you" when they launch TikTok your name, phone number, email etc are all in the crowd.

And I buy this stuff. Every time I need customer service and I'm getting stonewalled I just go onto a marketplace, find an exec and buy their details for pennies and call them up on their cellphone. (this is usually successful, but can backfire badly -- CashApp terminated my account for this shenanigans)

replies(33): >>42911665 #>>42911679 #>>42911714 #>>42911768 #>>42911810 #>>42911853 #>>42911874 #>>42912408 #>>42912465 #>>42912852 #>>42912979 #>>42913150 #>>42913418 #>>42913708 #>>42913974 #>>42914004 #>>42914803 #>>42914807 #>>42915963 #>>42916052 #>>42916619 #>>42916711 #>>42916764 #>>42917374 #>>42918405 #>>42918914 #>>42918920 #>>42920277 #>>42920369 #>>42920873 #>>42920949 #>>42940036 #>>42967302 #
Aurornis ◴[] No.42913418[source]
> (this is usually successful, but can backfire badly -- CashApp terminated my account for this shenanigans)

When I was at a medium-sized consumer-facing company whose name you’d recognize if you’re in the tech space (intentionally vague) we had some customers try this. They’d find product managers or directors on LinkedIn then start trying to contact them with phone numbers found on the internet, personal email addresses, or even doing things like finding photos their family members posted and complaining the comments.

We had to start warning them not to do it again, then following up with more drastic actions on the second violation. I remember several cases where we had to get corporate counsel involved right away and there was talk of getting law enforcement involved because some people thought implied threats would get them what they wanted.

So I can see why companies are quick to lock out customers who try these games.

replies(5): >>42914268 #>>42914441 #>>42918259 #>>42921838 #>>43002666 #
1. opello ◴[] No.42914268[source]
I realize why this is bad. Full stop.

I wonder if it ever evoked an dive into exactly what happened to leave these customers with thinking this was the most likely avenue for success? Hopefully in at least some cases their calls with CSRs were reviewed and in the most optimistic of best cases additional training or policies were put into place to avoid the hopelessness that evokes such drastic actions.

replies(1): >>42916345 #
2. KennyBlanken ◴[] No.42916345[source]
That would require empathy from someone who is, right now, bragging about how they sicced their lawyers and the cops on customers they were fucking over.

I'm going to guess that the answer would be "nope, didn't care." That Cirrus isn't going to pay for itself, friend...and you can't retire at 40 without breaking a few eggs.

I remember when Google was locking accounts because people had the audacity to issue a chargeback after spending hours trying to resolve Google not delivering a working, undamaged phone they'd paid well over half a grand for. Nobody at Google cared, but when the money (that Google never fucking deserved in the first place) was forcibly and legally taken back, the corporation acted with narcissistic rage...

replies(1): >>42934970 #
3. pavel_lishin ◴[] No.42934970[source]
> That would require empathy from someone who is, right now, bragging about how they sicced their lawyers and the cops on customers they were fucking over.

How do we know they were fucking them over?

There's always going to be a subset of people who take any perceived slight as an attack on their honor, and will over-react. (I've had death threats for deleting a reddit post, fwiw.)