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Add "fucking" to your Google searches to neutralize AI summaries

(gizmodo.com)
788 points jsheard | 1 comments | 31 Jan 25 21:20 UTC | HN request time: 1.309s | source
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autoexec ◴[31 Jan 25 23:08 UTC] No.42893484[source]▶
Every time some product or service introduces AI (or more accurately shoves it down our throats) people start looking for a way to get rid of it.

It's so strange how much money and time companies are pouring into "features" that the public continues to reject at every opportunity.

At this point I'm convinced that the endless AI hype and all the investment is purely due to hopes that it will soon put vast numbers of employees out of work and allow companies to use the massive amounts of data they've collected about us against us more effectively. All the AI being shoehorned into products and services now are mostly to test, improve, and advertise for the AI being used, not to provide any value for users who'd rather have nothing to do with it.

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kristopolous ◴[01 Feb 25 00:44 UTC] No.42894380[source]▶
At my company we have a live service chat feature. Recently some of our customers have been requesting an AI chatbot support (we've got fairly technical product offerings). I'm guessing they want to ask a bunch of stupid questions.

I'm surprised as well. Some people want it

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autoexec ◴[01 Feb 25 00:51 UTC] No.42894431[source]▶
the only reasons i can imagine that a customer would want to use an AI chatbot for support instead of chatting with a person is either because they don't currently have the option to chat with a person 24/7 at all (AI is better than no chat support), or their experience with human chat support has been terrible (long wait times, slow responses, unhelpful agents, annoying language barriers, responses so unnatural and overly scripted that they might as well be bots, etc).

There's nothing AI brings to the table that a competent human wouldn't, with the added benefit that you don't have to worry about AI making things up or not understanding you.

Or maybe they just want to try and convince the AI to give them things you wouldn't (https://arstechnica.com/tech-policy/2024/02/air-canada-must-...)

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1. djur ◴[01 Feb 25 01:55 UTC] No.42894881[source]▶
I agree, although "competent human" is not really the bar when we're talking about actually existing phone support. A while back I was trying to solve an issue with Verizon and calling three separate times I got three completely different approaches to solving my problem, all three of which were totally incorrect. (And the correct solution was literally just "go to this URL and fill out a form".) At least one of those people gave me advice that would have put me in legal hot water. It was rough.