To everyone reading the comments that describe corporations as the ones who treat their employees with contempt, it's sadly a two way street. It comes down to shitty people polluting expectations at all levels of society, and people dialing back their expectations accordingly.
With all the Luigi talk in the air, it's important to remember this goes for insurance companies as well. Insurance fraud is a huge drain on the industry and it's folks of all levels of wealth committing it. It's a part of the reason why insurers squeeze harder to keep the profits flowing. That's obviously no excuse for delay/deny/depose tactics--I'm just saying that in an environment of fraudsters who add friction to a company that does business honestly, you will find that the cheaters and bad actors will bubble to the top, more so than usual.