So you want to build your own data center

I’m my experience and based on writeups like this: Google hates having customers.

Someone decided they have to have a public cloud, so they did it, but they want to keep clients away with a 3 meter pole.

My AWS account manager is someone I am 100% certain would roll in the mud with me if necessary. Would sleep in the floor with us if we asked in a crisis.

Our Google cloud representatives make me sad because I can see that they are even less loved and supported by Google than us. It’s sad seeing someone trying to convince their company to sell and actually do a good job providing service. It’s like they are setup to fail.

Microsoft guys are just bulletproof and excel in selling, providing a good service and squeezing all your money out of your pockets and you are mortally convinced it’s for your own good. Also have a very strange cloud… thing.

As for the railway company going metal, well, I have some 15 years of experience with it. I’ll never, NEVER, EVER return to it. It’s just not worth it. But I guess you’ll have to discover it by yourselves. This is the way.

You soon discover what in freaking world is Google having so much trouble with. Just make sure you really really love and really really want to sell service to people, instead of building borgs and artificial brains and you’ll do 100x better.

No account manager can help when the support is so bad it would have been better if they admitted they had no idea and superb if they admitted the feature we were sold didn't exist and had no plans of existing.

Would save me months of lead time.

Personal experience goes that Google Cloud support treated us quite well even when called by small 3 person team doing minuscule spend, in another company Microsoft treated us very well but our spend could be probably tracked by nationwide powergrid monitoring of their datacenters.

And AWS lied about features and ultimately never responded back.

I figure the account managers talking to high level management about contracting mandatory multi-million spend on AWS know how to talk with said management.

But at the end, what comes to actually developing and delivering products for others, we were left in the dust.

To make it funnier, part of what made it so hard was that the feature they lied to us was supposed to be critical for making sure the UX for end-users was really stellar.