←back to thread

596 points dban | 2 comments | | HN request time: 0.78s | source
Show context
motoboi ◴[] No.42745808[source]
I’m my experience and based on writeups like this: Google hates having customers.

Someone decided they have to have a public cloud, so they did it, but they want to keep clients away with a 3 meter pole.

My AWS account manager is someone I am 100% certain would roll in the mud with me if necessary. Would sleep in the floor with us if we asked in a crisis.

Our Google cloud representatives make me sad because I can see that they are even less loved and supported by Google than us. It’s sad seeing someone trying to convince their company to sell and actually do a good job providing service. It’s like they are setup to fail.

Microsoft guys are just bulletproof and excel in selling, providing a good service and squeezing all your money out of your pockets and you are mortally convinced it’s for your own good. Also have a very strange cloud… thing.

As for the railway company going metal, well, I have some 15 years of experience with it. I’ll never, NEVER, EVER return to it. It’s just not worth it. But I guess you’ll have to discover it by yourselves. This is the way.

You soon discover what in freaking world is Google having so much trouble with. Just make sure you really really love and really really want to sell service to people, instead of building borgs and artificial brains and you’ll do 100x better.

replies(8): >>42748117 #>>42749527 #>>42752503 #>>42752843 #>>42752941 #>>42753977 #>>42757200 #>>42763366 #
ttul ◴[] No.42749527[source]
My AWS account manager took me fishing. That’s what you get for a >$1M/yr spend. I don’t sense they would roll in mud with me, which is kind of incredible. I wonder how much you need to spend to get into mud rolling territory?
replies(7): >>42749716 #>>42751150 #>>42751490 #>>42751593 #>>42751702 #>>42756624 #>>42782667 #
ignoramous ◴[] No.42751490[source]
> ... wonder how much you need to spend to get into mud rolling territory?

When I was at AWS, our team used to (religiously / proactively) keep track of customers having multiple complaints, especially repeat complaints (all of which manifested in to some form of downtime for them). Regardless of their spend, these customers ended up getting the "white glove" treatment, which otherwise is reserved for (potential) top spenders (though, engs are mostly oblivious to the numbers).

This is besides the fact that some account managers & support engs may indeed escalate (quite easily at that) to push product eng teams to really & immediately pay that tech debt that's hurting their customers.

replies(1): >>42756655 #
belter ◴[] No.42756655[source]
That was probably in the time of Bezos...Now with the new MBA CEO, it seems the rule now is to deprecate services without even putting out a newsletter or blog post. Customers just find out when they click on the Console...
replies(2): >>42757204 #>>42757669 #