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596 points dban | 1 comments | | HN request time: 0.209s | source
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motoboi ◴[] No.42745808[source]
I’m my experience and based on writeups like this: Google hates having customers.

Someone decided they have to have a public cloud, so they did it, but they want to keep clients away with a 3 meter pole.

My AWS account manager is someone I am 100% certain would roll in the mud with me if necessary. Would sleep in the floor with us if we asked in a crisis.

Our Google cloud representatives make me sad because I can see that they are even less loved and supported by Google than us. It’s sad seeing someone trying to convince their company to sell and actually do a good job providing service. It’s like they are setup to fail.

Microsoft guys are just bulletproof and excel in selling, providing a good service and squeezing all your money out of your pockets and you are mortally convinced it’s for your own good. Also have a very strange cloud… thing.

As for the railway company going metal, well, I have some 15 years of experience with it. I’ll never, NEVER, EVER return to it. It’s just not worth it. But I guess you’ll have to discover it by yourselves. This is the way.

You soon discover what in freaking world is Google having so much trouble with. Just make sure you really really love and really really want to sell service to people, instead of building borgs and artificial brains and you’ll do 100x better.

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icedchai ◴[] No.42752843[source]
It's sad, because I legit found my experience working with Google's "serverless" stuff (like Cloud Run) to be superior to the AWS equivalent. The GCP command line tools ("gcloud") also feel better designed.
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1. whizzter ◴[] No.42756434[source]
That's the thing GP is saying, Google might excel in engineering and even build superior products, but the issue bringing them down these days is that they can't manage customers/partners/etc for shit and if they fumble on search it could be over.

Most telling example was how iirc Terraria was a launch highlight for Stadia to show awesome indies, then somehow their magic systems lock down the developers account and despite internal pressure from Stadia devrel people they don't get it back in time until the developer just cancels development of the Stadia port. https://www.reddit.com/r/Games/comments/lf7iie/terraria_on_s...