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No Calls

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1603 points ezekg | 1 comments | | HN request time: 0.214s | source
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focusedone ◴[] No.42726381[source]
Dear goodness will any other companies trying to sell to the company I work at please adopt this strategy. Please explain clearly what your product does, how you handle security, and what the enterprise license costs on the homepage.

Please do not harass us with calls and perpetual emails asking to schedule calls. If a call is what it takes to answer basic security and pricing questions, I loathe your company name before we've spoken and am very interested in doing business with anyone who *does* post that stuff online.

I do not understand why that's difficult, but it must be.

I wish I could use what this guy is selling.

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RobinL ◴[] No.42728337[source]
Schedule a call is a huge red flag to me because:

- it implies differential pricing, meaning they will charge you as much as possible both now and in the future (when you may be locked in)

- it usually obscures what the product actually does

Differential pricing is really pernicious because if the product happens to be super valuable to you, they're likely to find out and charge you even more

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mbesto ◴[] No.42730386[source]
> Differential pricing is really pernicious because if the product happens to be super valuable to you, they're likely to find out and charge you even more

A super valuable solution to your problem is pernicious because...checks notes...a provider is trying to align their pricing with the value it creates with solving your problem.

I can't scratch my head hard enough.

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TeMPOraL ◴[] No.42730638[source]
> a provider is trying to align their pricing with the value it creates with solving your problem.

That's just an euphemism for "a provider is trying to capture for themselves all the value their product creates for you".

A real head scratcher. Perhaps has something to do with there being no point of buying if all (or even most) of the value flows back to the seller? Unless you're a nail wholesaler and are happy with 0.1% margins because you sell by truckloads anyway.

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BeetleB ◴[] No.42731392[source]
No, I get the purpose of his comment. For a complex product and large customers, it's rare that you can guess what is useful to the company and price it appropriately. The product may offer 20 features, of which 5 are useful to the customer. Your (few) pricing options may be insufficient. You may have a pricing that offers only 3 of the features they need. They're not going to buy it. Your next tier may offer 10 options. It has all 5 of what they need, but too much more, so it's priced too high.

Even worse, your tier may have 10 options but still not capture the 5 they need.

So you negotiate, and they provide you the 5 you need at a reasonable price.

This is standard.

Oh, and negotiating a trial period is almost always a must. Perhaps a 2 week free trial is not enough for the customer. If you could bump it to 4 weeks, it could lead to a lucrative sale.

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1. TeMPOraL ◴[] No.42731642[source]
Right. The scenario you describe is reasonable. But as a buyer, if you put out those few pricing options, even if none of them match all my needs, I get to see both the features you offer and the prices you ask, which gives me the two critical pieces of information I seek: whether you have the capability to satisfy some or all my needs, and what order of magnitude we talk about in terms of costs. If that information tells me that you might have something for us, and it might fit in our budget, then I'll be more than happy to call you, and spend whatever time is needed to agree on a set of features and a price that works for both of us.

The thing I want to desperately avoid is wasting time dancing around the salesmen trying to overhype their product while staying vague on the details, in hopes to get me to buy (and pay as much as I can) regardless of whether I get any value from it.