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No Calls

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1603 points ezekg | 2 comments | 16 Jan 25 14:17 UTC | HN request time: 0s | source
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TheTaytay ◴[16 Jan 25 20:29 UTC] No.42730486[source]▶
In most of these discussions, people on the sales side claim, "but our customers WANT this! Trust us!" and most of the people on the buying side scream, "We hate this. Please let us buy it without this song and dance." It's a shocking disconnect to me. (For what it's worth, I'm squarely on the fouder/engineering buying side and hate the call song and dance, and only engage in it as a last resort.)

Parting thought: SpaceX tells you how much it costs to ship something INTO SPACE. I bet you can figure out a way to tell me your SaaS price, in ballpark terms, and what it depends upon...

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1. bigstrat2003 ◴[16 Jan 25 22:11 UTC] No.42731565[source]▶
I love that SpaceX does that, because it proves once and for all that the sales tactic of "we need to know the details of your use case" is a lie. Some B2B software application is less complicated than launching things into space, so if SpaceX can provide pricing anyone can. They simply choose not to because they're hoping to waste your time and get you to succumb to the sunk cost fallacy.
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2. adastra22 ◴[17 Jan 25 05:38 UTC] No.42734426[source]▶
It's worth noting that prior to SpaceX every single rocket was hand crafted, and often varied in key details based on the payload. Certain when it came to (people-intensive) integration tests and launch prep work. There's partly a legitimate reason ULA needed customer details before providing a quote.

But mostly it was so they could charge NRO more for their birds, by not having a price on their website.