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No Calls

(keygen.sh)
1603 points ezekg | 1 comments | 16 Jan 25 14:17 UTC | HN request time: 0.232s | source
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tw04 ◴[16 Jan 25 18:02 UTC] No.42728610[source]▶
This whole thing works when you’re small, right up until it doesn’t. If you never have a call with a customer you never have a relationship. If you never have a relationship you have no idea what’s important to them, if there’s risk of churn, or if there’s a competitor sniffing at your door.

I doubt the random engineer you emailed with is going to send you an email letting you know their CTO had dinner with a competitor who is offering to undercut you by 10%.

replies(1): >>42730711 #
1. shishy ◴[16 Jan 25 20:48 UTC] No.42730711[source]▶
I mean I think the OP is referring to sales call for differential pricing. Any mature product would have product team looking at active accounts (even if enterprise sign up was self-service) and scheduling calls to understand needs and drive product improvements. There's never a substitute for that for the reasons you said.