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1603 points ezekg | 1 comments | 16 Jan 25 14:17 UTC | HN request time: 0.001s | source

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stapedium ◴[16 Jan 25 15:43 UTC] No.42726792[source]▶

If you are selling to a non-technical user, phone calls give them a hint of your support. Email support is horrible. Turn around times are too slow. This is the reason I wont buy another framework laptop.

replies(3): >>42727279 #>>42728818 #>>42734249 #

1. jval43 ◴[16 Jan 25 18:16 UTC] No.42728818[source]▶

>>42726792 #

Counterpoint: Recently dealt with a vendor at work and asked their support several highly technical questions together with a bug report for an issue we were having.

They not only answered in 1 day, but also provided a real solution / workaround for our issue, as well as a technical answer to the questions and a technical analysis of why the bug occurs.

Outstanding support, and I would never have guessed it from their website.

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No Calls