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No Calls

(keygen.sh)
1603 points ezekg | 2 comments | 16 Jan 25 14:17 UTC | HN request time: 0.403s | source
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focusedone ◴[16 Jan 25 15:16 UTC] No.42726381[source]▶
Dear goodness will any other companies trying to sell to the company I work at please adopt this strategy. Please explain clearly what your product does, how you handle security, and what the enterprise license costs on the homepage.

Please do not harass us with calls and perpetual emails asking to schedule calls. If a call is what it takes to answer basic security and pricing questions, I loathe your company name before we've spoken and am very interested in doing business with anyone who *does* post that stuff online.

I do not understand why that's difficult, but it must be.

I wish I could use what this guy is selling.

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castillar76 ◴[16 Jan 25 16:43 UTC] No.42727630[source]▶
Even just the pricing component would be lovely — I'm so tired of the "call us to discuss license cost" for anything larger than "absurdly tiny". You don't need to make it penny-accurate, even: I just need a sense of scale. If your product costs something wildly outside my budget, wouldn't you rather save your time to talk with people that can actually afford what you're selling?

(I can hear the salespeople warming up in the silos already and no: if I don't have $36 million right now, absolutely nothing you say will make it possible to "find those dollars somewhere".)

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1. dowager_dan99 ◴[16 Jan 25 17:08 UTC] No.42727942[source]▶
I've seen (and experienced as the seller) 2 main reasons:

1. we can try and squeeze as much juice as possible from every enterprise client 2. we don't actually know our own economics and/or your scenario is so unique we need to invest effort to quote it within a magnitude

A distant #3: we offer a truly enterprise solution that is too complex to present as a la carte. This happens, but typically you're angling into consulting our bespoke development. Even the most complex cloud scenarios can be costed to the penny; you might not ever pay this but it's a starting point. Maybe this sort of "soft judgement" is a good use of AI? some degree if contextual reasoning, non-committal answers, more complex than just a formula...

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2. castillar76 ◴[17 Jan 25 03:04 UTC] No.42733663[source]▶
I could see that — having worked for a large network vendor in the past, there are some things that just don't lend themselves to any kind of pricing without some kind of scoping discussion. :)

Much like cloud users with k8s, though, I think a lot more companies think they have that problem than actually have that problem.